Assessment Cancellation & Return Policy

Administration and setup fees, online test licenses and live remote proctoring test sessions, and study guides are non-refundable. Damaged, defective, or incorrect items must be reported within 72 hours of delivery.

Unopened, shrink wrapped packages of ten test booklets that are free of stains, writing, or wear may be returned within 30 days of order shipment for store account credit only. Returned unused test booklets will be charged a $4.50 per test booklet return fee ($45 for the shrink-wrapped bundle). The store account credit issued may be used towards future assessment purchases. Returns should be shipped to:

NPC South
NPC, Inc.
12985 Dunnings Hwy
Claysburg, PA 16625

Do not return assessment materials to IPMA-HR. Organizations are responsible for their secure disposal upon use and for providing the signed affidavit that the assessment materials were securely destroyed. Organizations that return assessment materials to IPMA-HR will be charged a disposal/processing fee of $50.00 per package.

Returns are processed within 60 business days after your item(s) are delivered to us. IPMA-HR is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

A Note on Payment Processing

The most efficient way to submit IPMA-HR payments is through our online forms and payment process. This option is available for all memberships, certifications, registrations, and store transactions. To make payments online, please add new items to your cart or view your profile and click "My Invoices." We only accept MasterCard or VISA. No credit card payments will be accepted via fax, phone, e-mail, or through the mail.

Revised: June 2022.