2019 International Training Conference & Expo Sun, Sep 22, 2019 thru Wed, Sep 25, 2019
Welcome to registration for the 2019 International Training Conference.

To learn more about the conference, including hotel information, keynote speakers and a list of sessions as they become available:

Visit the conference home page.

If you're ready to register, proceed below to begin registering online.

Please note that pre-conference workshops are not included with Full Registration, but can be added as paid sessions during registration.

400 SE Second Avenue
Miami, FL 33131
 Registration NamePrice Level1. Early Bird (8/31/19)2. Advanced (Ends 9/13/19)3. On-SitePre-Conference Only

 Full Conference

 Full ConferenceNational & Chapter Member Price$669.00$699.00$769.00 
 Full ConferenceNon-Member Price$869.00$899.00$969.00 

 Pre-Conference Only: Conducting A Job Analysis

 Pre-Conference Only: Conducting A Job AnalysisNational & Chapter Member Price   $250.00
 Pre-Conference Only: Conducting A Job AnalysisNon-Member Price   $350.00

 Pre-Conference Only: Leveraging the Power of Employee Engagement

 Pre-Conference Only: Leveraging the Power of Employee EngagementNational & Chapter Member Price   $250.00
 Pre-Conference Only: Leveraging the Power of Employee EngagementNon-Member Price   $350.00

 Pre-Conference Only: Workforce and Succession Planning

 Pre-Conference Only: Workforce and Succession PlanningNational & Chapter Member Price   $450.00
 Pre-Conference Only: Workforce and Succession PlanningNon-Member Price   $550.00

Pre-Conference Workshop: Conducting a Job Analysis

09/22/2019 8:30 AM   Thru   09/22/2019 4:30 PM

Job descriptions are used every day – as a recruiting tool, to determine salary ranges and grade levels, to establish job titles, set employee job goals and objectives, conduct performance reviews, to create reasonable accommodations and ensure legal compliance – making the development of accurate job descriptions a critical HR function. Specifically designed for the unique needs and environment of public sector human resource professionals, this course delivers a practical, hands-on approach to learning and practicing the knowledge and skills needed to effectively complete a job analysis. Key takeaways: Gain a greater understanding of the purposes and use of a job analysis. Learn the terms frequently used in a job analysis. Explore and practice various methods for conducting a job analysis. Discover the legal and professional guidelines for conducting a job analysis.

Pre-Conference Workshop: Leveraging the Power of Employee Engagement

09/22/2019 8:30 AM   Thru   09/22/2019 4:30 PM

Government organizations across the country are under extreme pressure-expected to maintain and improve performance and service delivery, while also doing more with less. One proven response to this challenge is to improve the level of employee engagement. A high level of employee engagement in the public sector can enable organizations to achieve strategic goals, deliver responsive services to citizens, stimulate innovation and retain value employees, which, in turn, can also help increase public confidence in and satisfaction with government. Research on engagement in government shows that engagement drives outcomes related to strategic goal achievement, customer service, innovation, employee retention, employee attendance and workplace safety. In other words, engaged employees are critical to your agency's performance. In this highly-interactive one day workshop, you can expect to learn how to develop and improve upon employee engagement strategies with a focus on engagement in the unique environment of government agencies.

The 39 Rules for Delivering Sensational Customer Service

09/22/2019 6:00 PM   Thru   09/25/2019 12:00 PM

Attendees will learn the ten leadership strategies that Lee Cockerell created for the Walt Disney World® Resort. These strategies can be implemented at any organization in the world to enhance results in leadership, management, culture, customer service and business results.